JOB SUMMARY

Handle all aspects of the customers’ needs and requests; process orders received by numerous means (mail, telephone, fax, e-mail, etc.). Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. Input all orders into Pro-Con's ERP system with ability to work in multiple systems at once.

Essential Duties and Responsibilities

1. Talk with customers by phone or e-mail concerning their orders, returns, shipments and provide information on the products sold.
2. Receive and enter all customer orders into system for shipment.  Gather any necessary information to process the customer’s order correctly and timely.
3. Work with shipping/customer service reps. to ensure product is available and ships on time.
4. Handle any and all customer inquiries about their order, make any necessary changes to orders, cancel orders or revise any existing orders.  Call customers when necessary to provide information on any problems with product availability, product quality or any delays in shipment.  Invoice customer in a timely manner.
5. Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
6. Control and maintain customers’ inventory and files as needed/required.
7. Handle any customer inquiries regarding the company’s product and services.  Does any necessary follow-up to ensure the customer’s questions have been handled properly and timely.
8. Maintain a good working relationship with customers, staff and co-workers.